Kempt & StoneData controller
The data controller responsible for your personal information is Kempt & Stone. For any questions regarding your personal information, you can write to our workshop team by email or letter at our registered business address.
Legal framework
We handle your information in accordance with UK GDPR and the Data Protection Act 2018 and relevant statutes across United Kingdom. Should our wording diverge from statutory requirements, the formal law governs.
Data collected through the request form and by phone
When you contact us through our website estimate form or over the phone, we collect your name, your telephone number, your property location, and any notes or photographs you provide about your surfaces. We do not collect unnecessary personal history or sensitive personal information.
Purposes and legal basis
We process your information exclusively on the legal basis of taking steps to enter into or perform a contract for our services. This includes preparing estimates, scheduling site appointments, completing surface work, and sending you the final invoice.
Storage period
We retain client enquiry notes and service history for up to six years following completion of the work. This allows us to keep accurate material records for your building and comply with statutory United Kingdom accounting and tax requirements.
Sharing with staff and subcontractors
Your contact and address details are shared only with our direct workshop employees and vetted technicians who carry out the work at your property. We never sell, rent, or trade your contact information with marketing agencies or third-party mailing lists.
Your rights and how to exercise them
Under UK data protection law, you have the right to request access to the personal data we hold about you, the right to request correction of inaccurate details, and the right to request erasure of your data where statutory retention rules allow. To exercise any of these rights, send a simple written request to our workshop contact address.
Questions about this policy
Send a note to [email protected] or phone +44 191 802 7506 throughout Mon-Fri 08:30-17:45. We attend to every message within one business day.
- Merchant
- Kempt & Stone Care Specialists Ltd.
- Registered address
- 20 Collingwood Street, Newcastle upon Tyne, NE1 1JF, United Kingdom
- [email protected]
- Phone
- +44 191 802 7506
- Working hours
- Mon-Fri 08:30-17:45
- Registration
- Company No. 12714288